Blatant Advertisement!

I hate shit service and most of life when you look at it, involves various degrees of shit service.  (I am writing another post called “Better with Bullshit ” about all the unbelievable things happening in our world – some of which is that ‘service’ in all forms is a thing of the past – yet we all just tolerate it….  I am not publishing that today because I just wanted to write something positive!)

This is a blatant advertisement for a local business here in the Riverland at Renmark because they know about customer service – All Tech Marine Services.

There is a back story to this and that is my little boat ‘el deso’ – I semi inherited this boat from my old mate Des when he shuffled from this mortal coil a few years ago (read about Des in my post “Better with Des Steele, my friend“).  It is not a big boat, or a great boat, or a fast boat or in fact a particularly pretty boat, but it is a boat that Des used to ‘take on holidays’ with our mate Puk (we always said that he took it on holidays because they used to tow it to various locations and decide that each day was better spent filled with ‘a fair component of fuck all’ as opposed to all the trouble of boating and fishing – gotta love that philosophy!).

So, one thing about ‘el deso’ is that it is all about the sentiment.  Which of course makes you vulnerable to spending money out of that sentiment instead of out of any thought of sensibility and practicality….

Now ‘el deso’ is a bit old.  I think around a 1978 Rover hull and until recently the loudest pre-mix 2 stroke Mariner motor on the market – I think about the same vintage, or even older than the hull.  All Tech Marine had managed to salvage the motor once buy actually making a part for the motor when they couldn’t source it anywhere in Australia – and even on that occasion came in under the price they quoted me.

So we get to the last few weeks.  The motor again had a ‘few glitches’ and parts were just not available.  I spoke to the guys at All Tech Marine and set a budget and asked if they could source a motor suitable for good old ‘el deso’….  a week or so later (with a few updates per phone during that period) Paul contacted me – almost as excited as me!  …. he had found a motor, had to get it shipped here and managed to do a deal with a mate… etc etc…. it was a long story and involved his personal commitment to getting the job done in budget: actually it was a pretty cool story involving his contacts for my benefit….

New motor, new Bimni (fitted and better and cheaper than all the others I had been looking at on the internet….)…. and the motor, fitted, with new controls and even for the first time a few gauges in the dash which told me what was actually happening back there!

So, why the big deal about getting service that you expect.  Because we always expect it but rarely get it!  The team at All Tech Marine felt like mates doing me a favour!

Yeah, I paid.  But, I paid a fair price and more to the point I was happy as a pig in shit with everything.  I could have been taken advantage of over ‘sentiment’ and they knew this, but actually did the opposite and could understand that sometimes ‘important’ has a different meaning…

So ‘el deso’ hit the water again a few days ago – I even took the wife!  …. we were going to go fishing, take it for a trial burn up and down the river…. and then we decided to spend a moment thinking about my old mate Des, being a bit grateful for a business that ‘gets’ that some boats are a little more than water transport… and filled the majority of the day with ‘a fair component of fuck all….’